Web Content Viewer (JSR 286)

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S2K Commerce - Shopping Cart

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S2K Commerce - Products Dropdown

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Web Content Viewer (JSR 286)

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FAQs

Following is a list of Frequently Asked Questions. If you have a question that is not provided below, or would like to submit a comment, please email us, or call 800-776-2866.

If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

  1. Go to log in
  2. Click on the Forgot your password link
  3. Enter your User ID
  4. An email containing a temporary password will be sent to the address on file
  5. Log-in using your temporary password
  6. To change your password to your preference, click on your name in the top right corner, next to the "log out" link.
  7. Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number.

If you forgot both your user ID and password, call 800-776-2866 or email sales@uscoffee.com. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

If you forgot your user ID, please call 800-776-2866 or email sales@uscoffee.com and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

  1. Sign In to your account
  2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
  3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

Yes, U.S. Coffee has a quality policy and guidelines. U.S. Coffee is committed to quality by complying with customer and regulatory requirements. Each U.S. Coffee employee is personally responsible for the quality of his or her work and is empowered to initiate action to ensure both quality and continuous improvement within the organization.

For more detail on our products, browse our E-Catalog. Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 800-776-2866 to speak with a representative or email inquiries to sales@uscoffee.com.

Can't find what you need in our catalog? U.S. Coffee offers many custom services including special ordering, wire striping, custom cut terminals, and more. For more detail, call our Sales Department at 800-776-2866 or email sales@uscoffee.com and a representative may be able to source what you're looking for.

Samples are available on most products. Email our Sales Department or Call 800-776-2866 with your sample request.

All products provided by and through U.S. Coffee are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to U.S. Coffee within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call the Sales Department at 800-776-2866 or email sales@uscoffee.com for return product information prior to shipping the product(s) to U.S. Coffee. The purchaser shall bear the cost of shipping and insurance on product(s) returned to U.S. Coffee.

If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 800-776-2866 or email sales@uscoffee.com.

Our Credit Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 800-776-2866 and ask to speak with someone in the Credit Department, or email sales@uscoffee.com Attn: A/R Department.

 

US Coffee is not responsible for any published pricing errors, and we do retain the right to update or change any pricing errors as we see fit. Prices are subject to change at any time. 

Please mail your payments to our remit-to address:
U.S. Coffee
51 Alpha Plz
Hicksville, NY 11801

Please complete our credit application and fax, mail, or e-mail 3 trade references and your bank information to the attention of our Sales Department. In order to efficiently process your application, please provide the information for your trade references in full, including complete mailing addresses and fax numbers, if available.

The entire application process depends upon your credit standing and how fast your references reply. You are welcome to inquire about the status of your application at any time by calling 800-776-2866 or emailing sales@uscoffee.com.

Next day shipping is available on most in-stock products if orders are received by U.S. Coffee before 3 p.m. eastern time.All orders have a delivery charge which will be calculated at checkout. All orders will have a delivery charge, excepting a few special circumstances: if your account is located in NY, NJ, or CT, and there is a prearrangement made with U.S. Coffee. 

 

Contact U.S. Coffee at 800-776-2866 for other details regarding other  for shipping/delivery charges.

Next day shipment is generally available on most in-stock products if orders are received by U.S. Coffee before 3 p.m. eastern time. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request.